Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from koova.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@builtxborn.com or by mail using the details provided below:
BuiltXBorn Privacy
Alphidia llc
1750 Signal Point Road, Suite 6E
Charleston SC 29412, United States
What countries do you ship to?
We ship worldwide, including the US, EU, UK, Canada, and Australia.
When will my order be shipped?
Orders are typically processed and shipped within 48 hours.
When will I receive my order?
Delivery times depend on your location:
- US: 5–10 business days
- EU & UK: 7–14 business days
- Rest of world: 10–20 business days
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
Are there any customs or import fees?
Depending on your country, customs or import fees may apply. These fees are the responsibility of the customer.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email.
How can I hang my metal silhouette?
- Each silhouette comes with pre-drilled mounting holes and can be mounted using screws, nails, or wall anchors (depending on your wall type).
How are the metal silhouettes made?
- Our silhouettes are laser-cut from 14 gauge steel and finished with a durable powder coating for a clean, matte look.
Can I hang my metal silhouette outside?
- Yes. All silhouettes are weather-resistant and suitable for outdoor use.
What is powder coating?
- Powder coating is a protective finish that makes the steel resistant to rust, corrosion, and wear, while giving it a premium matte finish.
I can’t find the model I’m looking for!
No problem. We offer custom designs just reach out to us.
How do custom orders work?
Send us the model you’re looking for, and we’ll confirm availability, pricing, and production time before moving forward.
Do you only make car silhouettes?
Our main focus is cars, but we’re open to other custom metal designs upon request.
Can I return my product for a refund?
Yes. We offer a 60-day money-back guarantee on all non-custom items.
What happens if my product arrives bent or damaged?
If your order arrives damaged or incorrect, contact us immediately and we’ll replace it at no cost to you.
How secure are your payments?
All payments are processed through secure, encrypted payment providers.
What payment methods do you offer?
We accept major credit cards, PayPal, and other local payment options available at checkout.
How do I use a discount code?
Enter your discount code at checkout before completing your purchase.
Can I check out if my bank doesn’t use USD?
Yes. Your bank will automatically convert the currency at checkout.
I want to change or cancel my order!
Contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update it.
How can I contact you?
Email us at support@builtxborn.com — we typically respond within 24 hours
Any Questions?