Terms and Conditions
1. Purpose and Scope
These Terms and Conditions (“Terms”) govern access to and use of the website www.builtxborn.com (the “Website”), operated by Alphidia LLC (“Alphidia,” “we,” “us,” or “our”).
By accessing, browsing, or purchasing from the Website, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and our Refund Policy. If you do not agree, you must not use the Website.
2. Company Information
Legal Entity: Alphidia LLC
Address:
1750 Signal Point Road, Suite 6E
Charleston, SC 29412
United States
Email: support@builtxborn.com
3. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order on the Website. By using the Website, you represent that you meet this requirement.
4. Products and Information Accuracy
All product descriptions, images, videos, specifications, and other content are provided for general informational purposes only.
We make reasonable efforts to ensure accuracy; however:
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Colors, finishes, and appearance may vary due to screen settings, lighting, or manufacturing tolerances
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Measurements and specifications may include minor deviations
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Alphidia does not guarantee that all content is error-free, complete, or current
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
5. Pricing and Taxes
All prices are displayed in USD unless otherwise stated.
Prices include applicable sales taxes only where required by law, based on the customer’s location.
VAT or similar consumption taxes are charged only when legally applicable.
Shipping, handling, customs duties, import taxes, and other charges are not included in the product price and are the responsibility of the customer unless explicitly stated otherwise.
6. Orders and Acceptance
Placing an order constitutes an offer to purchase.
All orders are subject to acceptance by Alphidia.
We reserve the right to:
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Refuse or cancel any order
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Limit quantities per customer or per order
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Cancel orders due to pricing errors, stock issues, suspected fraud, or abuse
If an order is canceled after payment, a refund will be issued to the original payment method.
7. Payment
Payment is required in full at the time of purchase.
Accepted payment methods include major credit and debit cards and other payment options made available via Shopify Payments.
Alphidia does not store full payment card information. All transactions are processed through secure, PCI-compliant third-party payment providers.
Customers are responsible for ensuring payment details are accurate. Unauthorized or incorrect charges must be reported immediately to support@builtxborn.com.
8. Shipping and Delivery
Delivery times are estimates only and are not guaranteed.
Alphidia is not responsible for delays caused by:
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Carriers or logistics providers
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Customs processing
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Force majeure events
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Incorrect or incomplete shipping information provided by the customer
Risk of loss transfers to the customer upon delivery to the carrier, except where prohibited by law.
9. Returns, Refunds, and Chargebacks
Returns and refunds are governed exclusively by our Refund Policy, available on the Website.
Chargebacks or payment disputes initiated without first contacting Alphidia may result in order cancellation, account restriction, or refusal of future orders, where permitted by law.
10. Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, designs, product names, trademarks, and software, is the exclusive property of Alphidia LLC or its licensors.
No content may be copied, reproduced, distributed, modified, or exploited for commercial or non-commercial purposes without prior written consent from Alphidia.
11. User Conduct
Users agree not to:
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Use the Website for unlawful or fraudulent purposes
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Interfere with Website security or functionality
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Attempt unauthorized access to systems or data
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Misrepresent identity or payment information
Alphidia may suspend or terminate access for violations without notice.
12. Third-Party Links and Services
The Website may contain links to third-party websites or services. Alphidia does not control or endorse these and is not responsible for their content, policies, or practices.
Use of third-party services is at the user’s own risk.
13. Disclaimer of Warranties
To the maximum extent permitted by law, the Website, products, and services are provided “as is” and “as available.”
Alphidia disclaims all warranties, express or implied, including but not limited to:
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Merchantability
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Fitness for a particular purpose
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Non-infringement
14. Limitation of Liability
To the maximum extent permitted by law, Alphidia shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or use.
Alphidia’s total liability for any claim shall not exceed the amount paid by the customer for the product giving rise to the claim.
Nothing in these Terms limits liability where such limitation is prohibited by law.
15. Indemnification
You agree to indemnify and hold harmless Alphidia LLC, its members, officers, employees, and partners from any claims, damages, liabilities, or expenses arising from:
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Your use of the Website
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Violation of these Terms
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Violation of any applicable laws or third-party rights
16. Privacy and Data Protection
Personal data is processed in accordance with applicable U.S. and international data protection laws.
Data is collected solely for purposes including order fulfillment, customer communication, fraud prevention, and legal compliance.
For full details, refer to our Privacy Policy, available on the Website.
17. Modifications
Alphidia reserves the right to modify these Terms at any time.
Changes take effect upon publication on the Website. Continued use constitutes acceptance of the updated Terms.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of the United States.
Any disputes shall be resolved in the courts of the United States, unless otherwise required by mandatory consumer protection laws applicable to the customer.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
What countries do you ship to?
We ship worldwide, including the US, EU, UK, Canada, and Australia.
When will my order be shipped?
Orders are typically processed and shipped within 48 hours.
When will I receive my order?
Delivery times depend on your location:
- US: 5–10 business days
- EU & UK: 7–14 business days
- Rest of world: 10–20 business days
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
Are there any customs or import fees?
Depending on your country, customs or import fees may apply. These fees are the responsibility of the customer.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email.
How can I hang my metal silhouette?
- Each silhouette comes with pre-drilled mounting holes and can be mounted using screws, nails, or wall anchors (depending on your wall type).
How are the metal silhouettes made?
- Our silhouettes are laser-cut from 14 gauge steel and finished with a durable powder coating for a clean, matte look.
Can I hang my metal silhouette outside?
- Yes. All silhouettes are weather-resistant and suitable for outdoor use.
What is powder coating?
- Powder coating is a protective finish that makes the steel resistant to rust, corrosion, and wear, while giving it a premium matte finish.
I can’t find the model I’m looking for!
No problem. We offer custom designs just reach out to us.
How do custom orders work?
Send us the model you’re looking for, and we’ll confirm availability, pricing, and production time before moving forward.
Do you only make car silhouettes?
Our main focus is cars, but we’re open to other custom metal designs upon request.
Can I return my product for a refund?
Yes. We offer a 60-day money-back guarantee on all non-custom items.
What happens if my product arrives bent or damaged?
If your order arrives damaged or incorrect, contact us immediately and we’ll replace it at no cost to you.
How secure are your payments?
All payments are processed through secure, encrypted payment providers.
What payment methods do you offer?
We accept major credit cards, PayPal, and other local payment options available at checkout.
How do I use a discount code?
Enter your discount code at checkout before completing your purchase.
Can I check out if my bank doesn’t use USD?
Yes. Your bank will automatically convert the currency at checkout.
I want to change or cancel my order!
Contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update it.
How can I contact you?
Email us at support@builtxborn.com — we typically respond within 24 hours
Any Questions?