Refund & Returns Policy – Built Not Born
Last updated: 13/1/2026
Built Not Born operates under United States consumer law as its baseline. All customers are additionally protected by our 90-day money-back guarantee. Customers outside the United States may also be entitled to further statutory rights depending on their location.
90-Day Money-Back Guarantee (All Customers)
We offer a 90-day money-back guarantee on all purchases.
If you are not satisfied for any reason, you may request a return within 90 days of delivery for a refund.
United States Customers
For customers located in the United States, returns and refunds are governed by this policy and applicable U.S. consumer protection laws.
Customers Outside the United States
If you are located outside the United States, you are covered by:
Our 90-day money-back guarantee, and
Any mandatory consumer protection laws that apply in your country or region
European Union – Right of Withdrawal (14 Days)
If you are a consumer in the European Union, you have a legal right of withdrawal:
You may cancel your purchase within 14 days of receiving your order, without providing a reason
We will refund the purchase price within 14 days of receiving the returned item
Refunds are issued using the original payment method
This statutory right applies in addition to our 90-day guarantee.
Return Conditions
To be eligible for a return:
Items must be returned in reasonable condition
You may inspect and try the product as you would in a physical store
Returns showing excessive wear, damage, or misuse may be refused or partially refunded
Our Mistake or Product Defect
If we made a mistake with your order, or if your item has a manufacturing defect — including but not limited to:
Incorrect item sent
Paint, finish, or color not as intended
Visible defects or damage on arrival
Then:
We will cover all return shipping costs
We will send you a replacement item at no additional cost, or issue a full refund if preferred
Please contact us within 7 days of delivery and include clear photos of the issue so we can resolve it quickly.
Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or incorrect
Original shipping fees are non-refundable, unless required by law.
How to Start a Return
To initiate a return, contact us at:
support@builtxborn.com
Please include your order number.
What countries do you ship to?
We ship worldwide, including the US, EU, UK, Canada, and Australia.
When will my order be shipped?
Orders are typically processed and shipped within 48 hours.
When will I receive my order?
Delivery times depend on your location:
- US: 5–10 business days
- EU & UK: 7–14 business days
- Rest of world: 10–20 business days
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
Are there any customs or import fees?
Depending on your country, customs or import fees may apply. These fees are the responsibility of the customer.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email.
How can I hang my metal silhouette?
- Each silhouette comes with pre-drilled mounting holes and can be mounted using screws, nails, or wall anchors (depending on your wall type).
How are the metal silhouettes made?
- Our silhouettes are laser-cut from 14 gauge steel and finished with a durable powder coating for a clean, matte look.
Can I hang my metal silhouette outside?
- Yes. All silhouettes are weather-resistant and suitable for outdoor use.
What is powder coating?
- Powder coating is a protective finish that makes the steel resistant to rust, corrosion, and wear, while giving it a premium matte finish.
I can’t find the model I’m looking for!
No problem. We offer custom designs just reach out to us.
How do custom orders work?
Send us the model you’re looking for, and we’ll confirm availability, pricing, and production time before moving forward.
Do you only make car silhouettes?
Our main focus is cars, but we’re open to other custom metal designs upon request.
Can I return my product for a refund?
Yes. We offer a 60-day money-back guarantee on all non-custom items.
What happens if my product arrives bent or damaged?
If your order arrives damaged or incorrect, contact us immediately and we’ll replace it at no cost to you.
How secure are your payments?
All payments are processed through secure, encrypted payment providers.
What payment methods do you offer?
We accept major credit cards, PayPal, and other local payment options available at checkout.
How do I use a discount code?
Enter your discount code at checkout before completing your purchase.
Can I check out if my bank doesn’t use USD?
Yes. Your bank will automatically convert the currency at checkout.
I want to change or cancel my order!
Contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update it.
How can I contact you?
Email us at support@builtxborn.com — we typically respond within 24 hours
Any Questions?